Customer Care

At Dexter Russell® we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team.

Delivery

Dexter Russell® Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by Dexter Russell® Australia are estimates only. Dexter Russell® Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, Dexter Russell® Australia cannot be held responsible for incorrectly entered delivery address.

To the extent permitted by law, Dexter Russell® Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.

CHRISTMAS DELIVERIES

In line with Australia Post’s guidelines we recommend orders for delivery within most states be placed by Wednesday 18th December 2024.

Orders for delivery to WA & NT should be place by Wednesday 11th December 2024.

Warranty

The product warranty period is shown on or in its packaging. If the product has a defect within the warranty period stated on or in its packaging which is not caused by misuse or abuse, we will replace the product. To make a warranty claim call us on 1800 252 624 or email info@globalpremiumbrands.com.au. The customer service team will advise you how to return your faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by warranty are in addition to other rights and remedies of the consumer under the law. Proof of the products purchase is required.

Returns Policy

You can return any products to us that have been purchased on our site within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:

Dexter Russell Australia Returns

Building 4, 60 Wallgrove Road

Minchinbury NSW 2770

Returns

In the unlikely event that your Dexter Russell product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and email info@globalpremiumbrands.com.au to receive details on how to return via reply-paid via Australia Post.